The fastest route is a photo and a phone call. Two minutes settles whether this is a half-hour repair or a windshield, and gets the right part on the van the first time.
What to send
- A photo of the damage, on clean glass if you can — edge damage hides under dirt
- Year, make, model and trim. The trim matters more than anything else on this list
- Whether the car has lane keeping, adaptive cruise or automatic braking
- Where the car will be — home, work, a garage or an open car park
- Whether you are claiming on insurance or paying yourself. Both are completely normal here
What happens next
- You get a straight answer on repair versus replacement, from the photo
- You get a number, and what it covers — glass, mouldings, calibration if the vehicle needs it
- If a part has to be ordered, you get a realistic date rather than an optimistic one
- The van comes to the car
- You get the safe drive-away time for your job, and the calibration report if the vehicle needed one
Things worth mentioning on the first call
A heads-up display. A heated wiper park. An unusual trim level. A car already sitting open to the weather. A deadline — a sale, an inspection, a trip. None of these are problems, but all of them change what gets ordered or when you get scheduled, and none is a pleasant surprise on the morning of.
- Phone (313) 555-0187
- Email calls@southeastmichiganautoglass.com
- Hours Mon-Sat 7am-7pm
- Area Metro Detroit and southeast Michigan